Hungry Squirrel - Return & Refund Policy

Return Policy for Food Products

Due to the perishable nature of our cookies, we generally do not accept returns. However, customer satisfaction is our top priority, and we stand behind the quality of our products.

If you receive cookies that are damaged upon delivery or if there are issues with your order, please contact us at Julia@hugnry-squirrel.com  within 24 hours of receiving your delivery, accompanied by photos of the damaged items. We'll evaluate each situation individually and make it right.

For Non-Food Items (Merchandise, Gift Boxes, etc.)

We have a 7-day return policy for non-food merchandise items, which means you have 7 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, please contact us at Julia@hugnry-squirrel.com . If your return is accepted, we'll provide instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. For B2B orders, please report any discrepancies or damages within 24 hours of delivery.

Non-Returnable Items

The following items cannot be returned:

• All food products (cookies, baked goods)
• Custom products (such as personalized corporate cookie boxes or items with company logos)
• Gift cards
• Sale items

Exchanges

For non-food merchandise items, the fastest way to ensure you get what you want is to return the eligible item you have, and once the return is accepted, make a separate purchase for the new item.

Cancellations

• Regular Orders: Orders can be cancelled for full refund up to 24 hours before scheduled delivery time.
• Corporate/Bulk Orders: Custom and bulk orders require 48 hours notice for cancellation. A 20% processing fee may apply for specialized orders that have already begun preparation.
• Catering Orders: Special event and catering orders require 72 hours notice for cancellation. Orders cancelled with less than 72 hours notice may be subject to a 50% charge.

Refunds

We will notify you once we've received and inspected your eligible return, and let you know if the refund was approved or not. If approved, you'll be automatically refunded on your original payment method within 7 business days.

Please remember it can take some time for your bank or credit card company to process and post the refund. If more than 10 business days have passed since we've approved your return, please contact us at Julia@hugnry-squirrel.com 

B2B and Corporate Order Refunds

For business accounts with negotiated terms, please refer to your specific contract for return and refund policies. Standard corporate orders follow the guidelines above unless otherwise specified in writing.

Questions?

If you have any questions about our returns and refunds policy, please contact us at Julia@hugnry-squirrel.com or call us at 0451234490.

Last updated: May 2025